Should a replacement or alternative item have been requested, they will be dispatched on a next day service (postal charge will apply). On receipt of your return, our team will check and process the item/s within five working days. In this instance, we will be unable to process refunds or offer replacements/alternatives. We cannot be held liable for any items that are returned to our warehouse and found to be damaged. Please note: the return is made at your own cost. You are welcome to make your return with a courier of your choice, however, we highly recommend packaging the item suitably and securely for transit as well as obtaining insurance from your chosen courier/postal service. Please do not write directly on postal tubes. The return reference must be clearly visible on the packaging for warehouse acceptance. In order to accept a return, the product must be unused and in a resalable condition. Once your email has been received, we will provide you with a return reference.
We will endeavour to reply to your email within 48 hours (excluding weekends). Please do not make a return before you have received a reply and return reference from our customer service team. In the unfortunate event that you wish to return your order please send an email to your order number (which can be found on your confirmation email) along with your name, delivery address and reason for return within 14 days of receiving your item.
#SPLATTER PAINT WALL ART UPDATE#
We will update the website as soon as we are able to offer this option again. Our international shipping option for home accessories and wall coverings is currently suspended. Unfortunately, due to the delicate nature of our framed artwork, we are unable to ship artwork outside of the UK mainland due to the risk of damage to the product. Unfortunately, we do not offer a weekend delivery option. Wall coverings will be dispatched within three working days on a next working day service.
HOME ACCESSORIES (CUSHIONS, STREET SIGNS) Unfortunately, due to the nature of our product, we are unable to deliver framed artwork outside of the UK mainland. If the courier makes several unsuccessful delivery attempts, your order will be returned to us.
#SPLATTER PAINT WALL ART HOW TO#
If our courier is unable to make their delivery, they will leave a calling card with information on how to rearrange delivery. If you have included a mobile telephone number when you placed your order, you should receive a text message from our courier when your order has been collected from our warehouse. Our framed artwork is packaged in purpose-made boxes to keep your artwork safe in transit and we use specialist couriers to deliver our artwork throughout the UK mainland. Due to the volume of orders that we are currently receiving, our lead time at the moment is up to 21 working days. As all of our framed artwork is made to order, we need a little bit of time to create your new piece of art.
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